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What file types does Arrowhead Signs accept?
We accept JPG & PDF (single page) file formats. Please make sure your artwork size is the
same exact size of your order, or scaled to enlarge to the proper print size at the proper print resolution. For instance, a 4' x 4' size print image at 150 dpi can be designed at 2' x 2' at 300 dpi, etc. Also do not include any bleed or crop marks.


* We do not accept Microsoft Word or Publisher format, if you created your file using Microsoft programs, we recommend to save your
file(s) as PDF then submit your order. We also can not accept In Design native files. In some cases we will except PSD or AI files. Please contact us for details. 


What file specifications does Arrowhead Signs recommend for fast processing?
PDF and JPG processes faster than most file types. We also suggest 150 dpi resolution at
100% of the final print size. Please attempt to design in CMYK. RGB can result in color shift in some cases. Pantones should be converted to CMYK.


Should I include any fonts with my artwork files?
NO. Instead, please ensure that all fonts are outlined prior to upload. 


Do I need bleed or crop marks for my files?
No bleed or crop marks. Make your artwork match the size requested on the order. We are not responsible for crop marks or
registration printed.


What is the diference between raster and vector?
Raster-based artwork such as photos (from Adobe Photoshop) are made up of tiny squares (pixels), and depending
on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use
should have a high enough resolution (DPI) before considering them for your large format product.


Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) are made with mathematical calculations,
and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster-based and
have transparency: this greatly adds to file size and you must have correct settings in your "Document Raster Eects Settings" to
ensure best output for these effects. If you are doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings
at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.


Does Arrowhead Signs print borders?
You may include borders in your artwork, but we do not recommend it. Borders may vary from batch to batch making exact
cuts very difficult. We will not reprint an order with borders of varying widths.


What is overprint, and how can it ruin my file?
Overprint is used to intentionally overlap inks for a number of reasons. We suggest that you turn all overprint objects off before
submitting, for it may cause unexpected results.


What settings should I use for my PDF in Adobe Illustrator?
For Illustrator CS2 and above it is recommended to use the "High Quality Print" preset.


Do you print using any Spot or Pantone colors at Arrowhead Signs?
We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to CMYK process colors
prior to le upload.


Do you color match?
We do not color match. 


What size are your grommets?
We use #2 grommets, which are approximately 3/8''. Grommets are placed every 2' standard.


Explanation for turnaround service
Turnaround time begins once your file is uploaded, not when you place your order (if you order without uploading artwork).
If your file is placed on hold, the turnaround time will begin once you select 'Run As Is' or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
All the times are based on normal business days, Monday through Friday, excluding federal holidays.
Please note this does not include shipping time. Some orders are shipped from our California and Pennsylvania locations and require extra time for shipping. Please see products specs for that information.

• Cut of time for NEXT DAY orders is 2PM Pacific time & SAME DAY orders is 10AM Pacific time. 
• Turnaround times begin when the proof is approved or you may choose "No Proof" to send your order directly to production as is. 
• Please note that turnaround time does not include shipping or mailing time. You may select from available production turnaround times and your preferred shipping time as you place your order. 
• Files must be uploaded before the cut off time. If you request a proof, for next day orders you must approve your proof by 3PM Pacific time and for Same day orders for you must approve your proof by 11AM Pacific timeturnaround time to begin. 


Shipping
If an order is uploaded on a business day BEFORE 2 p.m. PST, then it will be shipped on the following business day.
(If there is a problem with the file, it won't be shipped the next day.)

Store Pick-up (Phoenix, AZ)
If an order is uploaded on a business day BEFORE 2 p.m. PST, then it will be available for pick-up in NEXT business day after 3:30 p.m. PST. Unless otherwise noted on product page (may ship in from California or Pennsylvania)
(If there is a problem with the file, it won't be ready for pick-up the next day.)
You will receive an email notication if the order is ready earlier


Same Day Order


Shipping Orders
If an order is uploaded on a business day BEFORE 10 a.m. PST, then it will be shipped the same day.
(If there is a problem with the le, it won't be shipped until the next day.)

 

Store Pick-up (City of Phoenix, AZ)

If an order is uploaded on a business day BEFORE 10 a.m. PST, then it will be available for pick-up in SAME DAY after 3:30 p.m. PST. Unless otherwise noted on product page (may ship in from California or Pennsylvania)

(If there is a problem with the file, it won't be ready for pick-up the next day.)
You will receive an email notication if the order is ready earlier


Can I ship your products on my shipping account?
At this time, we do not have this option.


Can I upgrade my shipping?
Yes, you can. However, you must upgrade your shipping before 12 noon PST on the day your job will ship out. Please call us to upgrade.


Can I change my order from store pickup to shipping?
Yes, you can. However, this would have to be done before 12 noon PST on the day your job is completed.
If not, it will ship out the next day. Please call us for shipping.


How come my order shipment is taking longer than expected?
Orders shipping via UPS Ground may take 1-5 business days in transit depending on your location. Weekends, holidays,
and observance days do not count as transit days.


Note: We are not liable for late shipments due to UPS exceptions, such as bad weather conditions. If you received a late package and
would like to be considered for a shipping refund, please notify us. We will contact UPS to see if a reimbursement is possible,
however it is not guaranteed.

Order cancellation
An order can be canceled and get full refund at any time prior to it entering into production or approval of PDF proof (if requested),
To cancel an order please contact our customer service.


Why does it take so long to upload files?
Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets
uploaded in a timely manner is attening your files.


Do you allow same day service?
Yes, we do. However, your order has to be placed before 12 noon PST to be qualied for same day service.


Reprint/Return Policy
If there is any issue with your order you must report the problem within 10 business days after the delivery date.
Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was
correct at the time of receipt.
The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
• An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
• The product is lost, delayed or returned to us due to an error made by the customer in submitting the proper shipping address.
(For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional
shipping fee for the shipment).
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions,
environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent
authority, acts or omissions of customs ocials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other
labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air
transportation networks or systems due to events beyond our control, disruption or failure of communication and information
systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
• Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines.
• Orders that are duplicated as a result of customer error.
• Orders that are canceled after the order has entered into production (or any process thereafter).
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended.
• It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.